SuperBetter Feedback
Welcome! We’d love to hear from you! If you have a specific question about your account, please select “Contact Support” in the right sidebar.
1405 results found
-
4 votes
-
Secret Lab Error Message
Each time I complete a Note in the Secret Lab, I get an error message that the site is unavailable.
4 votes -
Achievements
I've been using super better a lot lately, but haven't been getting any new achievements. This is kind of demotivating. It'd be good to know what I have to do to reach the next achievement so I could work on that.
4 votes -
Identify one bad guy as the “biggest nemesis”
This would allow me to identify my inner critic as my biggest nemesis and reframe the way I listen to myself.....if that makes sense.
4 votes -
Add 'emotional regulation' as a challenge
Emotional regulation is something that a lot of people struggle with in their mental health. It would encompass my therapy goals much better.
4 votes -
Internal check lists
I would love to have a way to have sub tasks under a master task. For example. I have a workout routine power-up, within that routine I would like to list the multiple exercises I need to finish within the routine. This would help me keep track of what I need to do to finish the routine.
4 votes -
Personalization
I have downloaded the app but deleted it again because even though I love the idea I am missing a personal page where I can track my personal positive habits I want to implement and also add some habits from your themes. Another great feature would be a function for prioritizing, because it was very confusing where to start and even though I love the idea and the effort to help people to lead more fulfilled lives and become resilient, for me personally it is very important that I put the things first that are important to me, like staying…
4 votes -
4 votes
-
Clearer journey
I'm just getting started with SB. IMHO, your concept is beautiful. As a new user, I can feel the heart that has gone in to the creation of your platform.
As a professional digital product person, the journey I'm supposed to be following feels a bit unclear.
While I understand you want me to have options for my personal experience, I imagine users are experiencing some paralysis of choice because it isn't clear what they should do next.
Just an early observation... I'll keep going.
With all respect,
Cam
4 votes -
I would like to have an option to lose resilience points whenever I lose battles against bad guys
It feels wrong to win resilience points after losing battles and it makes me more likely to fail again so I wish I could lose points somehow in order to make it more discouraging, this is the only issue I have with the app and it makes me less motivated to keep using it.
4 votes -
Forum for just Hero and Allies
Some sort of forum (or perhaps a blogging or microblogging format thing) for keeping up with all of your allies at once would be a great help, I think. Where everyone can converse and talk about new ideas, how things are going, or where you could simply post so your allies know how you're doing outside of discrete events like quest completions.
3 votesRight now, you can leave status updates/messages on your activity wall and your allies can see them and respond to them (and leave their own messages for you there). Let us know if that works!
-
Can't figure out how to switch powerpacks
How do I do it? Is there a way to make it easier?
3 votesWe’re hard at work fixing this bug! Soon we will have a fully-functioning “Remove Power Pack” feature available in the “My Power Packs” section of your Secret Lab. (The button there now does not yet work. Soon!)
For now, email support@superbetter.com to get your account wiped clean. In that email, please send along your account username (which is sometimes different than your SB Community username). After that, you can add back the new power packs you want to use. Thanks!
-
Editing ally mission does not work.
When editing an ally mission both save buttons (textual one and button one) as well as the cancel button do nothing. And the '<-- view' link has a wrong url. It goes to /heroes/<myid>/alliances.<allianceid> instead of /heroes/<myid>/alliances/<allianceid>
3 votesWe’ve actually decided to remove that field, which is why you’re not able to save it (it’s throwing an error behind the scenes). It should vanish soon!
-
Does anyone work over the weekend to address the various issues that people are reporting?
See above. Getting a bit frustrated with the lack of response!
3 votesHi Andy,
We’re a very small company, and we do the best we can, although I’m sorry to hear about your frustrations. Please send me an email at jessica [at] superbetter [dot] com and I’ll see if I can help you out.
-
3 votes
Looking into it! Thanks! :)
-
Bug Reporting Forum
I think that this idea is great, and I'm excited to be a part of it. As a developer myself, I know you'll have some kinks to work out for a little while after launch, can you create a forum for bug reports specifically?
3 votes -
Some sort of profile or even questionare that only allies have access to.
The situation is of course different if your allies are also real life friends. However, if they are someone that you have just met via the forum it would be nice if there was an easy way to get to know them a bit better before you send them on quests. For instance, it would be good to know if they have any food allergies, what access to exercise equipment they have, what their physical limitations or disabilities are, what language they are most comfortable using, their tech skills, etc.
3 votes -
unable to edit Bad Guys - Food Devils
I've been unable to put specific foods to avoid in the "Food Devils" description.
3 votesHi there!
Bad Guys that are part of a Power Pack don’t let you edit the descriptions, unfortunately. What you can do is to create a note in your secret lab (click on the lightning bolt beneath the SB logo on your HQ), and then click Notes. You can save your list of your food devils there!
-
FP Diet Do or Do not quest misspelling
https://www.superbetter.com/heroes/xxxxxx/quests/621827
"Then" should be "than."
Trust us, there is more power in realizing that you’re not fully committed then to trying half-heartedly and failing.3 votes -
Quests not being decremented properly
I started with 3 Quests to complete today. Then I did 4, and still had 1 left to complete, according to SuperBetter. Here are the quests I completed today.
Yellow Dog completed Catch the Compassion Bug
1 minute agoYellow Dog completed Try Something New
3 minutes agoYellow Dog completed Move Your Body
4 minutes agoYellow Dog completed Get SuperBetter Support: Part II
31 minutes ago3 votesThe to do list has been notoriously fickle. We’re pushing additional fixes tonight that should solve all related to do issues. Stay tuned!
- Don't see your idea?