SuperBetter Feedback

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  • My feedback
  1. Make sure Customer Support HELPS people GET BACK IN if they lost their password!

    This has happened a couple times-- at least. I used SuperBetter in the past, and it was very helpful
    THEN I lost my password. I asked for Support (tiny, low-contrast button, way off to the side).
    I was promised an email with a link so I could reset my password. (Standard procedure) Within a few minutes.

    It did NOT arrive! It has been weeks since my last attempt. / No site can be any use to me if I CANNOT ACCESS IT.

    Has anyone else been in this situation?

    6 votes
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    3 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make a 'stay logged in' button!

    Right now every time I come back to Superbetter, I have to log in. A simple 'stay logged in' button would fix that. Really basic option that misses.

    20 votes
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    2 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  3. Login: Please "Remember Me"

    If I have signed up with an account (not via Facebook) is there a way you can set the Login to "Remember Me" so I can just click my bookmark for the sight without having to constantly be sent to the Login page (https://www.superbetter.com/sign_in) each time.

    7 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  4. login successfulh owever fail during registration to enter a forum

    login successful however registration at a forum password fails

    1 vote
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  5. Keep app

    Keep app logged in and not require Internet.

    7 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  6. I can't login in the app since 29th August

    I contacted to Superbetter staff and received an automated reply, saying they aren't able to respond to emails right now.

    When I try to login, I kept getting this: "there is a problem logging in. please try again later."
    I'm using an iphone3GS, IOS6.1.3(10b329).
    After I bought this app, sometimes I cannot login in for a couple of hours, but it has never lasted for so long.
    Is there any possiblity that I can login my app again? I miss it so much...

    1 vote
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    1 comment  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  7. iPhone App

    I just downloaded the app and it keeps logging me out of it. It also has repeatedly said "Error: There was a problem parsing the user information." It has done that more times than not throughout the day. I think this is a great idea and I love the motivation behind it, but you need to work on the software. I've never had this many problems with any other app on my phone and I've had yours all in one day. Thanks for the help, can't wait for bug fixes on the update.

    1 vote
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  8. not having to sign in every time

    at first I could just use the app and loved it, but then it required registration and made me sign in every time. so I've deleted it. I payed for it though, and if this hitch ever gets fixed (or if there's a way around this??) I'd love to try it again.

    4 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  9. Offline mode

    I want to be able to play even in areas without cel service and with out roaming data fees.

    8 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  10. 10 votes
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    1 comment  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need to be able to modify my log in info so I don't have to go through facebook.

    Help, I cannot login from my iPhone. I need a way to change my info so I do not have to log in via Facebook. I started out with a facebook log in but now I get an error message that says "There was a problem parsing the user information." I am sending this message through the website. I assume this is a Facebook integration issue because I think their software sucks. I really like the game, concept and everything about superbetter. I understand that this is a new just released app but I can log in. I need my…

    11 votes
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    2 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  12. I am unable to signup

    When trying to signup, the form tells me I need to enter my birthday, but no birthday field is provided, http://imgur.com/2GrzE

    5 votes
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    3 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  13. facebook error

    when i tried to log in, it demand my birth date. Or everyone can see my birth date, and that application can, i checked out on facebook.com .

    5 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  14. Skip Hero Intro

    I just accepted an invitation to be an ally, I watched the TED video, then came here to get started. I went thru the video tutorial steps and made it to the landing page - then it doesnt give you any direction on what to do. I clicked "be a Hero" just to see what it was - I got trapped into performing 5 tasks that I just watched on TED - no escape button, no "back." I'm here because I clicked "Feedback."
    I have no idea how to get back Home. My first experience is not going so well.

    2 votes
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    1 comment  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry to hear you’re having a rough time! We’re working on changing how allies work entirely, as we know right now it’s incredibly confusing.

    In terms of the hero flow, most people don’t come to the site from the talk, so we try and encourage them to go through those initial tasks. For those that have, yes, it’s certainly repetitive, but you can skip by just going back to superbetter.com :)

  15. REMEMBER ME

    Why must we sign in EVERY time we access the site?

    4 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fix registration

    Getting 'profile birth date required' when attempting to register. No matter such box, just user and group code

    6 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  18. I can't sign in!

    The sign on screen is not working for me - I'm on IE 7. I have an account, but the "Login up here" isn't working.

    7 votes
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    3 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  20. Your sign up keeps usking me for the date of birth, but there is NO place to enter it.

    Your sign up keeps usking me for the date of birth, but there is NO place to enter it.

    3 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
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