SuperBetter Feedback

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  1. Seeing what your hero does

    I login to see what has been done in the last day to offer encouragement. They post up about beating bad guy or doing this or that quest. There is a link so I click it.

    It just reloads the page. instead of finding out what that particular thing is about.

    Could you make a little pop up or something (not pulling me away from the page, because that would get tedious fast) just to give some info.

    With somethings I can see be clicking through to their bad guys and such, but not all. For example if they have…

    1 vote
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rock skill won't trigger unless...

    Currently, I only appear to get "rock" skill if I do Quest or Award - Shadowing doesn't seem to trigger the rock skill, and I can't log a "checked in" - my hero seems to have to do that.
    All this means the game is either really aggressive or completely passive on my part.
    Shouldn't shadowing trigger "rock"?

    1 vote
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  3. Removing Heroes

    I can't seem to find the way to remove certain Heroes from my Ally section.

    I have two Hero's there that are inactive accounts, and I'd like to remove them because they are a distraction and also seem to be negatively influencing my "rock" status.

    Thanks for any feedback!

    32 votes
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    8 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ally dashboard: the shadow task never updates

    Whether I like items in my ally's activity wall or not, whether I comment or not, the ally dashboard always shows the shadow task as incomplete for the day.

    32 votes
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    7 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  5. incorrect description

    On this page: https://www.superbetter.com/heroes/52023/quests/1523604 the reader is referred to the HQ button at the bottom of the screen? There seems to be no such button. However, I did find the "invitations" link at the top right corner of the screen. Maybe the description is incorrect?

    1 vote
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  6. Group Quests

    Our whole office is playing SuperBetter - MUCH LOVE! It is changing my life! But...we'd like to set and achieve group goals. Are we missing the way to do that?
    Thank you, Jane. We crossed paths at IdeaFestival in Louisville a few years ago. This idea is spectacular! Viva Games! See you at games for health.

    12 votes
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    1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    There’s not really a way to do this in the game, as it’s set up as individual players. The best way to achieve it is to set up a private group on the SuperBetter Community, and discuss your group goals there. Please email me at jessica [at] superbetter [dot] com if you’d like help setting up a group!

  7. My ally suggested a check-in but there is nothing on the site!

    I got an email from superbetter.com saying my ally "suggested a Check In." and to click the link "Go to your Secret Headquarters to see what it is."

    I clicked the link... and there is nothing there. Where do I find this?

    4 votes
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    6 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    Hmm. That’s incredibly peculiar. What happens if you change the last part of the URL while you’re at your Secret HQ to be /suggestions instead of /secret_hq (I think that’s what it is, might be slightly different). That is the hard link directly to your suggestions page. Does anything show up?


    OLDER RESPONSE——
    On the left hand side of your secret HQ, there should be a link that says SUGGESTIONS (in the same place as the links that say ACTIVITY, QUESTS, ALLIES, etc). When you click that, you should be able to see the suggestions. Let me know if it’s not working!

  8. How do you send your allies a private message?

    How do you send your allies a private message?

    10 votes
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    2 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  9. I'm getting Ally emails, but no requests on the Allies page

    Is this related to "Ally trouble continues"?
    My prospective hero has tried re-sending the email, but nothing is showing up.

    0 votes
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    2 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  10. Feedback on problems with setting allies

    It seems difficult to get allies on your page to stay there! My ally and I keep disappearing from each other's pages. I think it must be technical glitch- not my area of expertise so no suggestion I am afraid.

    2 votes
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    1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  11. Interface for allies seems simple enough, but none of my allies can figure it out.

    My allies aren't as technologically proficient as I am. None of them can figure out the game interface. I think they may need a few more directions!

    19 votes
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    4 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    Thanks so much for your feedback. We know the ally interface needs work, and it is on our list for improvement. If you have any specific suggestions, please let us know! Thank you!

    Cheers,
    Jessica.

  12. Are my facebook friends SuperBetter users?

    I'd like to be able to make allies of my existing network, and you're already connected somewhat to facebook...

    Ideally, I'd want to be able to first connect to my friends who are already using this app, then to invite friends to join

    13 votes
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    1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    Letting other people on facebook know you’re playing SuperBetter is something of a privacy issue. Because SuperBetter is health related, we don’t want to be telling the world you’re using it – even if it’s theoretically people you know and have approved to be on your social network.

    We’re working on adding more levels of privacy, so that if you want to let your facebook friends know you’re playing, you can, but for now we’re sticking with the ‘better safe than sorry’ policy and not making any of that information visible.

  13. Add more icons to choose from when you give your sidekick an award.

    My sidekick and I sometimes give each other awards, and we thought it'd be nice to have a larger variety of icons to chose from. Not real important, but just an idea.

    2 votes
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ally Invitation Trouble

    After (finally) receiving my ally invitation, I finally realized I had to log out to accept it. But once I finish reading about the skills (compass, heart, etc) and go to practice the skills, the site breaks and the connection isn't completed. I've tried it several times and my ally and I are still not really connected. It's really hampering my SuperBetter experience.

    5 votes
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    3 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  15. Comments? What Comments?

    My ally sent me two comments. I click the link to respond and the SB page opens up... and no sign of the comments. Can't find them anywhere!

    I also still can't find the Suggestions area for the check-in my ally recently suggested...

    1 vote
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  16. responses from hero

    I'm an ally to someone. And I'm providing her support daily. I can see that she's reading my messages, but otherwise, I have no idea whether or not she's using them. Am I supposed to be able to see that somehow?

    1 vote
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  17. ally sign in / sign up

    My ally tried to sign in / up, but doesnt end up being entered as my ally... i would think that allies would have a different process so they are autimatically linked to the person(s) they are supporting....

    4 votes
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    1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    Can you let us know what your ally did? Your ally needs to click the link (either from facebook or from the email), then sign up for a new account on the page it takes them to, and they will automatically be linked as your ally.

    Had your ally already created an account before? If so, the two emails MUST match (the email they signed up with, and the email you invited).

    Let me know – I know we’ve been running into a lot of issues with allies so I’ll try to help as best I can and please bear with us! :)

  18. 6 votes
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    2 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adding an allie...

    This is ackward. You are encouraged to do so, and though I have found some, how do I add them to keep track of them?

    1 vote
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    0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
  20. Forum for just Hero and Allies

    Some sort of forum (or perhaps a blogging or microblogging format thing) for keeping up with all of your allies at once would be a great help, I think. Where everyone can converse and talk about new ideas, how things are going, or where you could simply post so your allies know how you're doing outside of discrete events like quest completions.

    3 votes
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    4 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
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