SuperBetter Feedback

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  1. Login option

    Give the option to stay logged in. I'm in and out numerous times a day and it is bothersome to have to login everts ingle time.

    26 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make a 'stay logged in' button!

    Right now every time I come back to Superbetter, I have to log in. A simple 'stay logged in' button would fix that. Really basic option that misses.

    20 votes
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    2 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  3. Password reset email doesn't work

    I have a password reset email, but the link just takes me to an error page. I've tried several times (the same token is sent each time).

    12 votes
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    7 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  4. Need to be able to modify my log in info so I don't have to go through facebook.

    Help, I cannot login from my iPhone. I need a way to change my info so I do not have to log in via Facebook. I started out with a facebook log in but now I get an error message that says "There was a problem parsing the user information." I am sending this message through the website. I assume this is a Facebook integration issue because I think their software sucks. I really like the game, concept and everything about superbetter. I understand that this is a new just released app but I can log in. I need my…

    11 votes
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    2 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  5. 10 votes
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    1 comment  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  6. Session Expiring too soon

    I like keeping my superbetter session open in a tab so it's there when I need it. I find it really annoying that I need to sign back in after a day or so.

    Request: Keep my session cookie valid for 2 weeks!

    9 votes
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    1 comment  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  7. Offline mode

    I want to be able to play even in areas without cel service and with out roaming data fees.

    8 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  8. Keep app

    Keep app logged in and not require Internet.

    7 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  9. I can't sign in!

    The sign on screen is not working for me - I'm on IE 7. I have an account, but the "Login up here" isn't working.

    7 votes
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    3 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  10. Login: Please "Remember Me"

    If I have signed up with an account (not via Facebook) is there a way you can set the Login to "Remember Me" so I can just click my bookmark for the sight without having to constantly be sent to the Login page (https://www.superbetter.com/sign_in) each time.

    7 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make sure Customer Support HELPS people GET BACK IN if they lost their password!

    This has happened a couple times-- at least. I used SuperBetter in the past, and it was very helpful
    THEN I lost my password. I asked for Support (tiny, low-contrast button, way off to the side).
    I was promised an email with a link so I could reset my password. (Standard procedure) Within a few minutes.

    It did NOT arrive! It has been weeks since my last attempt. / No site can be any use to me if I CANNOT ACCESS IT.

    Has anyone else been in this situation?

    6 votes
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    3 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix registration

    Getting 'profile birth date required' when attempting to register. No matter such box, just user and group code

    6 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  13. I am unable to signup

    When trying to signup, the form tells me I need to enter my birthday, but no birthday field is provided, http://imgur.com/2GrzE

    5 votes
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    3 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  14. facebook error

    when i tried to log in, it demand my birth date. Or everyone can see my birth date, and that application can, i checked out on facebook.com .

    5 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  16. not having to sign in every time

    at first I could just use the app and loved it, but then it required registration and made me sign in every time. so I've deleted it. I payed for it though, and if this hitch ever gets fixed (or if there's a way around this??) I'd love to try it again.

    4 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  17. REMEMBER ME

    Why must we sign in EVERY time we access the site?

    4 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  18. Your sign up keeps usking me for the date of birth, but there is NO place to enter it.

    Your sign up keeps usking me for the date of birth, but there is NO place to enter it.

    3 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
  20. Skip Hero Intro

    I just accepted an invitation to be an ally, I watched the TED video, then came here to get started. I went thru the video tutorial steps and made it to the landing page - then it doesnt give you any direction on what to do. I clicked "be a Hero" just to see what it was - I got trapped into performing 5 tasks that I just watched on TED - no escape button, no "back." I'm here because I clicked "Feedback."
    I have no idea how to get back Home. My first experience is not going so well.

    2 votes
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    1 comment  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry to hear you’re having a rough time! We’re working on changing how allies work entirely, as we know right now it’s incredibly confusing.

    In terms of the hero flow, most people don’t come to the site from the talk, so we try and encourage them to go through those initial tasks. For those that have, yes, it’s certainly repetitive, but you can skip by just going back to superbetter.com :)

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