SuperBetter Feedback

Welcome! We’d love to hear from you! If you have a specific question about your account, please select “Contact Support” in the right sidebar.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. I'd really love it if this application could be used with my native language.

    I'd really like it if this application could be used with my native language. Most of my natural allies can not be invited because they are not fluent enough. So, that limits my options with allies quite a bit! And I bet I'm not the only one :)

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  spelling/grammar  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. My ally suggested a check-in but there is nothing on the site!

    I got an email from superbetter.com saying my ally "suggested a Check In." and to click the link "Go to your Secret Headquarters to see what it is."

    I clicked the link... and there is nothing there. Where do I find this?

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hmm. That’s incredibly peculiar. What happens if you change the last part of the URL while you’re at your Secret HQ to be /suggestions instead of /secret_hq (I think that’s what it is, might be slightly different). That is the hard link directly to your suggestions page. Does anything show up?


    OLDER RESPONSE——
    On the left hand side of your secret HQ, there should be a link that says SUGGESTIONS (in the same place as the links that say ACTIVITY, QUESTS, ALLIES, etc). When you click that, you should be able to see the suggestions. Let me know if it’s not working!

  3. Signup is Not very user friendly

    Separate login page from request page

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Invitations link doesn't work

    On chrome, sometimes clicking the invitations link at the top of the screen does nothing. In general, your UI should be everything accessible from a single screen.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  internet browsers  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Option to enter info more quickly

    I love SuperBetter! However, I have a slow internet connection, I don't love waiting around for pages to load.

    It really drags me down and slows down my motivation to use SuperBetter when I have to click on Quests, wait for quests to load, click on a particular quest, wait for it to load, click to say that I've done it and then repeat dozens of times for powerups, bad guys, etc.

    I love using SuperBetter as a way to give myself credit for working on goals, for doing difficult things, one small piece at a time. However, what would…

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Tracker "begin" button not working

    I just wanted to let you guys know that while I love this program... I got one compliant. The "begin" button isn't working on the tracker portion on the secret lab. It won't work on either my laptop or smartphone

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. General Speed at which activity can be recorded throughout the day

    I have as an Epic Win 'To eat more healthily in order to reduce my cholesterol to in turn reduce my risk of having an heart attack'. This means that I have a whole series of daily quests such as ' Eat walnuts', take 'Fish Oil supplements daily', 'Consume 100g of tofu or soaya related fermented products' and 'Reduce my red meat consumption to one per week'.

    This means that I like to record the achievement of a quest when it is done. Right now the process is really slow via my MacBook what with logging in, choosing the quest,…

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Peak resilience increases with current resilience even when peak is higher than current is

    My peak resilience has been 4 higher than my current resilience for the last level or two. The peak keeps increasing past what I've ever actually achieved. I've kept track, and my resilience has increased in the specific categories it seems to be adding points to, so the deficit cannot be explained by only been adding points to the other two categories. Looks like a bug to me.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  resilience points issues  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Need to be able to pick more than one

    When I'm starting Im asked if I'm helping from something or healing a health goal. I get that you're probably doing research on the various categories but humans are complex. I want to be able to check : car crash, TBI, migraines, wanna lose weight. For example.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ve found that people are most successful when they focus on one thing at a time. We acknowledge that most (if not all!) people are up against more than one challenge at a time, but trying to keep up with all of them can be a lot like juggling and spinning plates and riding a three-legged pony backwards – that is, it’s a lot of work! For that reason, we tried to get people to focus on one area, but of course, you’re encouraged to add quests and power packs specific to the uber unique combination of obstacles and goals that is you :)

  10. I cannot edit my acct info

    I need to add my name and edit details.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thanks for letting us know, Lisa. Are you having trouble on mobile or web? If you’re on mobile, click the pencil at the top right of the account area on the profile menu. Also, on either system, try logging out then back in again. Hope this helps! -Rose

  11. Forum for just Hero and Allies

    Some sort of forum (or perhaps a blogging or microblogging format thing) for keeping up with all of your allies at once would be a great help, I think. Where everyone can converse and talk about new ideas, how things are going, or where you could simply post so your allies know how you're doing outside of discrete events like quest completions.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Can't figure out how to switch powerpacks

    How do I do it? Is there a way to make it easier?

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  powerpacks  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’re hard at work fixing this bug! Soon we will have a fully-functioning “Remove Power Pack” feature available in the “My Power Packs” section of your Secret Lab. (The button there now does not yet work. Soon!)

    For now, email support@superbetter.com to get your account wiped clean. In that email, please send along your account username (which is sometimes different than your SB Community username). After that, you can add back the new power packs you want to use. Thanks!

  13. iPhone app commenting broken

    I type in a comment then press the add icon, but nothing happens. I press enter after entering the comments and the same thing happens.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  mobile app  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thanks very much for the heads up, Dreamroller. I just tested it out and see what you’re talking about – commenting is a bit buggy right now. To comment on mobile, press the plus twice, then wait, and the comment should post after a couple second delay.

    Thanks, Rose

  14. Filler text visible, fyi.

    On this page:
    https://www.superbetter.com/heroes/5379/secret_lab

    You have filler text remaining "lorem ipsum..."

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. No feedback that I succeeded in changing my password

    After receiving the password-recovery email, and filling in the new password twice, the form clears and nothing suggests I've succeeded.

    Attempting to sign in with the new password fails.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  wider application of SuperBetter  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    under review  ·  Sarah Dopp responded

    Thanks for this report. Can you (or anyone else experiencing it) tell us what browser this is happening on?

  16. The Pick an Epic Win mission's description of how to pick your epic win threw me off.

    'Specify Your Epic Win' isn't there.. It's clicking on the ??? under 'So I Can', right? - btw thank you guys very much

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  quests  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Feedback on problems with setting allies

    It seems difficult to get allies on your page to stay there! My ally and I keep disappearing from each other's pages. I think it must be technical glitch- not my area of expertise so no suggestion I am afraid.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. I was told to look up a daily brief and don't know how to get there

    Make the Daily Brief stand out so that I can see it first thing

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Your Daily Brief is an old term for your To Do list – I thought we’d weeded out all instances of the old term, but apparently not! Can you let me know where you saw that phrase and I’ll get it changed?

  19. Add Note

    Sometime quests require you to think and list out something, would it be better to have a note that I can record down something? it is good that it can remind me and help me to think more

    (I am not sure whether it is exist or not)

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I don't have an audio card in my computer so I haven't watched any of the video

    Would it be possible for the text to be made available?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  notifications/tips  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base