How can we improve SuperBetter?

Secret Lab: Insights not loading

The resilience chart loads, but when I try to access the SuperBetter trackers chart, it goes grey and says "loading" but it doesn't load.
I've had this problem for a little less than a week now. My main browser is Firefox and I just recently upgraded, but I've also tried on Internet Explorer and Safari, on various different computers, and it won't work.

322 votes
Sign in
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
charlotte.lofranco shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


Sign in
Password icon
Signed in as (Sign out)
  • Emma commented  ·   ·  Flag as inappropriate

    Only resilience graph works. Everything else gets stuck at 'loading'.

  • Lindsay commented  ·   ·  Flag as inappropriate

    Similar, but only the resilience graph loads, no matter what tracker I ask for. I would really love to be able to see my progress. Please fix!

  • Runar commented  ·   ·  Flag as inappropriate

    Still same problem for me too. I have tried different browsers on Mac and Windows. The superbetter tracers will not load. It's stuck at "loading".

  • Fernanda commented  ·   ·  Flag as inappropriate

    October 2014.... And the problem persists....
    Where are the Superbetter supuport?

  • Diana Luepke commented  ·   ·  Flag as inappropriate

    Same problem here! (On all my browsers) It sounds like this has been completely broken for well over a year! I agree it would be really helpful to hear from support to know if this is something they're going to fix... if not, I'd prefer to know so I can stop taking the tracker quizes in hopes that one day I can see the results!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same problem here, i think its important for me to see my progress. It would be nice if someone from support comment on this too. So we know they are workin on it.

  • cvh4042 commented  ·   ·  Flag as inappropriate

    Ditto and when I send in an email about it through support I get an auto response back saying they're not able to respond to issues at this time. ??? I've only been on a few days and I've found so many bugs and nobody seems to be around to address them.

  • Anonymous commented  ·   ·  Flag as inappropriate

    same for me- only the main superbetter tracker works, but the ones included in the power packs don't

← Previous 1

Feedback and Knowledge Base