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  1. Feedback on problems with setting allies

    It seems difficult to get allies on your page to stay there! My ally and I keep disappearing from each other's pages. I think it must be technical glitch- not my area of expertise so no suggestion I am afraid.

    2 votes
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      1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

      That’s weird! Can you give me more information about what it means to ‘disappear’? Do you mean they don’t show up in the allies list? Do you have to readd them every time?

    • I can only see that I got an achievement, but not what it means

      I noticed that when I'm an ally, I can go to my hero's page and there's a menu option to see their achievements, but when I'm on my own hero page, there isn't a menu option to see my achievements and when I click on an achievement earned in my activity stream, nothing happens. I'd like to be able to see what the achievement means on my own hero page.

      18 votes
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        1 comment  ·  achievements/badges  ·  Flag idea as inappropriate…  ·  Admin →
      • Invitations link doesn't work

        On chrome, sometimes clicking the invitations link at the top of the screen does nothing. In general, your UI should be everything accessible from a single screen.

        4 votes
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          2 comments  ·  internet browsers  ·  Flag idea as inappropriate…  ·  Admin →

          We’ve been having slower response times with our servers since the LifeHacker article – can you double check and make sure it’s not just a delay? We’re not able to reproduce on our end…

        • Are my facebook friends SuperBetter users?

          I'd like to be able to make allies of my existing network, and you're already connected somewhat to facebook...

          Ideally, I'd want to be able to first connect to my friends who are already using this app, then to invite friends to join

          13 votes
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            1 comment  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

            Letting other people on facebook know you’re playing SuperBetter is something of a privacy issue. Because SuperBetter is health related, we don’t want to be telling the world you’re using it – even if it’s theoretically people you know and have approved to be on your social network.

            We’re working on adding more levels of privacy, so that if you want to let your facebook friends know you’re playing, you can, but for now we’re sticking with the ‘better safe than sorry’ policy and not making any of that information visible.

          • Add Note

            Sometime quests require you to think and list out something, would it be better to have a note that I can record down something? it is good that it can remind me and help me to think more

            (I am not sure whether it is exist or not)

            1 vote
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              0 comments  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →
            • I don't have an audio card in my computer so I haven't watched any of the video

              Would it be possible for the text to be made available?

              1 vote
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                0 comments  ·  notifications/tips  ·  Flag idea as inappropriate…  ·  Admin →
              • Peak resilience increases with current resilience even when peak is higher than current is

                My peak resilience has been 4 higher than my current resilience for the last level or two. The peak keeps increasing past what I've ever actually achieved. I've kept track, and my resilience has increased in the specific categories it seems to be adding points to, so the deficit cannot be explained by only been adding points to the other two categories. Looks like a bug to me.

                4 votes
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                  3 comments  ·  resilience points issues  ·  Flag idea as inappropriate…  ·  Admin →

                  Peak actually represents your maximum “potential” – not the highest amount that you’ve ever reached with your current score. We’re working on changing the wording to make this more clear :)

                • Password reset email doesn't work

                  I have a password reset email, but the link just takes me to an error page. I've tried several times (the same token is sent each time).

                  12 votes
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                    7 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →
                  • Tracker "begin" button not working

                    I just wanted to let you guys know that while I love this program... I got one compliant. The "begin" button isn't working on the tracker portion on the secret lab. It won't work on either my laptop or smartphone

                    4 votes
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                      1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →
                    • Posting pictures to Activity Wall

                      Many of the quests ask you to post a picture to the Activity Wall, but there is no way to directly upload the picture at the Activity Wall.

                      13 votes
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                        2 comments  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi Jimmy – we’re working on changing the wording in the Power Packs to reflect that you can upload the photos as a Power-up while we work on direct-to-wall photo uploading. Thanks for pointing this out!

                      • Editing account details failed to function

                        Using Chrome on Windows 7, wanted to enter birth date and hit edit in account and got a blank white spot in the whole area where I expected to see the input fields.

                        8 votes
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                          5 comments  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →
                        • General Speed at which activity can be recorded throughout the day

                          I have as an Epic Win 'To eat more healthily in order to reduce my cholesterol to in turn reduce my risk of having an heart attack'. This means that I have a whole series of daily quests such as ' Eat walnuts', take 'Fish Oil supplements daily', 'Consume 100g of tofu or soaya related fermented products' and 'Reduce my red meat consumption to one per week'.

                          This means that I like to record the achievement of a quest when it is done. Right now the process is really slow via my MacBook what with logging in, choosing the quest,…

                          4 votes
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                            1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ally Invitation Trouble

                            After (finally) receiving my ally invitation, I finally realized I had to log out to accept it. But once I finish reading about the skills (compass, heart, etc) and go to practice the skills, the site breaks and the connection isn't completed. I've tried it several times and my ally and I are still not really connected. It's really hampering my SuperBetter experience.

                            5 votes
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                              3 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
                            • Filler text visible, fyi.

                              On this page:
                              https://www.superbetter.com/heroes/5379/secret_lab

                              You have filler text remaining "lorem ipsum..."

                              2 votes
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                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Forum for just Hero and Allies

                                Some sort of forum (or perhaps a blogging or microblogging format thing) for keeping up with all of your allies at once would be a great help, I think. Where everyone can converse and talk about new ideas, how things are going, or where you could simply post so your allies know how you're doing outside of discrete events like quest completions.

                                3 votes
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                                  4 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

                                  Right now, you can leave status updates/messages on your activity wall and your allies can see them and respond to them (and leave their own messages for you there). Let us know if that works!

                                • In ally role some of the navigation options seem inconsistent

                                  Context you are both a hero and an ally and are logged in, but select the "ally" role at the top of your screen.

                                  Some of the navigation options seem inconsistent -- the quests/powerups/etc. - take you to info about yourself, while others take you to info about the hero you are an ally to.

                                  9 votes
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                                    1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →

                                    This seems a bit flukey (we’re not able to reproduce getting sent to your own info when you’re in ally mode) – but we totally agree that ally mode needs some serious TLC. That’s why we’re redesigning it from the ground up – stay tuned!

                                  • I was told to look up a daily brief and don't know how to get there

                                    Make the Daily Brief stand out so that I can see it first thing

                                    1 vote
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                                      0 comments  ·  general login help  ·  Flag idea as inappropriate…  ·  Admin →

                                      Your Daily Brief is an old term for your To Do list – I thought we’d weeded out all instances of the old term, but apparently not! Can you let me know where you saw that phrase and I’ll get it changed?

                                    • Need to be able to pick more than one

                                      When I'm starting Im asked if I'm helping from something or healing a health goal. I get that you're probably doing research on the various categories but humans are complex. I want to be able to check : car crash, TBI, migraines, wanna lose weight. For example.

                                      4 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        We’ve found that people are most successful when they focus on one thing at a time. We acknowledge that most (if not all!) people are up against more than one challenge at a time, but trying to keep up with all of them can be a lot like juggling and spinning plates and riding a three-legged pony backwards – that is, it’s a lot of work! For that reason, we tried to get people to focus on one area, but of course, you’re encouraged to add quests and power packs specific to the uber unique combination of obstacles and goals that is you :)

                                      • Unclear on meaning of schedule for quests

                                        Under a quest, I see:
                                        SCHEDULE:
                                        One time only

                                        Remind me every Sun, Mon, Tue, Wed, Thu, Fri, Sat

                                        The mixture of "one time only" with remind me every day seems odd. There are some quests I would definitely like to do more than once and be reminded of periodically. Others may make more sense for one time only -- but even then the schedule part isn't clear -- I suppose it means remind me every day until I've done it the one time and then it goes a way. Is there any provision for recurring quests or for moving…

                                        1 vote
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                                          0 comments  ·  quests  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Can't figure out how to switch powerpacks

                                          How do I do it? Is there a way to make it easier?

                                          3 votes
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                                            0 comments  ·  powerpacks  ·  Flag idea as inappropriate…  ·  Admin →

                                            We’re hard at work fixing this bug! Soon we will have a fully-functioning “Remove Power Pack” feature available in the “My Power Packs” section of your Secret Lab. (The button there now does not yet work. Soon!)

                                            For now, email support@superbetter.com to get your account wiped clean. In that email, please send along your account username (which is sometimes different than your SB Community username). After that, you can add back the new power packs you want to use. Thanks!

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