SuperBetter Feedback

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  1. Timezone Error Resets Power-Ups, Quests, and Bad Guys at Wrong Time

    I live in the US on the west coast and my timezone is set properly in the SuperBetter app, but everyday my Power-Ups, Bad Guys, and Quests reset at the wrong time. So, when I wake up in the morning my app is telling me I completed tasks I actually did yesterday. The same is true at night, when I check in and all my accomplishments from the day have disappeared. I've written to the SuperBetter team about this issue so many times, but they still won't fix it and I'm at a total loss for what to do.

    4 votes
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      under review  ·  1 comment  ·  mobile app  ·  Flag idea as inappropriate…  ·  Admin →
    • Persistent Error: Server code 500

      Server error code 500 comes up very frequently when doing a variety of things, from adding bad guys to activating power ups to reading science cards. Sometimes the action silently completes (without confirmation) despite the error, as with battling bad guys, but sometimes it does not, as when adding a new bad guy. It is really distracting and makes it difficult to get the full benefit from this app.

      I'm using an iPhone 4 on the latest iOS update. I've tried restarting the app but saw no improvement.

      306 votes
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        40 comments  ·  mobile app  ·  Flag idea as inappropriate…  ·  Admin →

        As of August 30th we’ve moved the infrastructure to Amazon AWS and many of these problems are being addressed. We’ll be keeping an eye on this, but know that we’re watching.

        Thanks!

      • 13 votes
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          0 comments  ·  wider application of SuperBetter  ·  Flag idea as inappropriate…  ·  Admin →
        • iPhone app commenting broken

          I type in a comment then press the add icon, but nothing happens. I press enter after entering the comments and the same thing happens.

          3 votes
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            0 comments  ·  mobile app  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks very much for the heads up, Dreamroller. I just tested it out and see what you’re talking about – commenting is a bit buggy right now. To comment on mobile, press the plus twice, then wait, and the comment should post after a couple second delay.

            Thanks, Rose

          • Option to enter info more quickly

            I love SuperBetter! However, I have a slow internet connection, I don't love waiting around for pages to load.

            It really drags me down and slows down my motivation to use SuperBetter when I have to click on Quests, wait for quests to load, click on a particular quest, wait for it to load, click to say that I've done it and then repeat dozens of times for powerups, bad guys, etc.

            I love using SuperBetter as a way to give myself credit for working on goals, for doing difficult things, one small piece at a time. However, what would…

            4 votes
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              1 comment  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →
            • I'd really love it if this application could be used with my native language.

              I'd really like it if this application could be used with my native language. Most of my natural allies can not be invited because they are not fluent enough. So, that limits my options with allies quite a bit! And I bet I'm not the only one :)

              4 votes
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                0 comments  ·  spelling/grammar  ·  Flag idea as inappropriate…  ·  Admin →
              • Reinstating a vanquished bad guy

                When I first started playing superbetter, I was very focused on a few specific things and with that focus, I was able to vanquish some bad guys. With them being marked such, I don't look at those and work on other ones. I've now realized that at least one of those stupid bad guys has come back but there isn't a way for me to tell the game I want to fight it again. I wish there was a "whoops, guess vanquished wasn't quite the right term" option.
                I can't be the only person who has done this!

                22 votes
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                  2 comments  ·  battles  ·  Flag idea as inappropriate…  ·  Admin →
                • I cannot edit my acct info

                  I need to add my name and edit details.

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Thanks for letting us know, Lisa. Are you having trouble on mobile or web? If you’re on mobile, click the pencil at the top right of the account area on the profile menu. Also, on either system, try logging out then back in again. Hope this helps! -Rose

                  • Add allies from Twitter and Facebook friends.

                    I would like to be able to send ally requests to twitter and Facebook friends rather than just via email.

                    I actually don't know most of the email addresses for some of my better friends online.

                    12 votes
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                      0 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →
                    • Get Rid of the Current Points vs. Peak Points--so demoralizing

                      Here I've achieved level 25 and keep slogging away despite not having the incentive of reaching new levels. If I get an achievement a month, it seems to be a miracle despite my logging in practically every day and working and working and working and now you're making me feel bad by having my current points lower than my peak points. It's so demoralizing to be working so hard and have your computer system say, "nope, that's not enough". I HATE it and it has the potential of driving me away from Superbetter. Seeing my points rise was the last…

                      7 votes
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                        2 comments  ·  resilience points issues  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi Emily, I sincerely appreciate your feedback and am sorry to hear you’re feeling SuperDiscouraged because of this. Our intention was to help motivate players to reach their goals, but we understand that everyone is motivated differently. I do hope you’ll stick with SuperBetter and promise I’ll keep an ear out on player feedback around this change (and the whole site too!). ~Rose

                      • Randomize Reminder Alarms

                        Studies have shown people are more prone to respond to reminders if they aren't routine, if they have a random element to them. Offering a timeframe during which users might be reminded or a number of days ("remind me about every 3 days" would trigger reminders with an average of 3 days, maybe on the 3rd, 6th, 7th, 10th, and 15th day after) would be more effective.

                        27 votes
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                          0 comments  ·  notifications/tips  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for the suggestion! We’ll definitely consider it as we improve our notification system. If you can share a link to the specific research you mentioned that would be great. Thanks!

                        • Activity Wall posting - progress bar or some other "working" indicator

                          When posting to the Activity Wall, after I've hit the Post button, it would be nice to see a progress bar or some indicator that the Post button click registered, until the post actually shows up on the wall.

                          7 votes
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                            0 comments  ·  editing/UserExperience  ·  Flag idea as inappropriate…  ·  Admin →
                          • navigation not as intuitive as it could be

                            Been exploring the site. I can't figure out how i got to the secret lab page from the main page!

                            71 votes
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                              9 comments  ·  notifications/tips  ·  Flag idea as inappropriate…  ·  Admin →
                              under review  ·  Sarah Dopp responded

                              Thanks for letting us know! The link to your secret lab is one of the icons under the SuperBetter logo in the upper-left side of the screen (the other icon is Power Packs). Hope this helps, and we’ll look into possibly making this clearer.

                            • Display only non-completed Quests

                              It would be nice if the list of quests could be filtered to show only quests that I haven’t already completed. Otherwise it is unnecessarily difficult to find more things to do. What is the point in listing already-completed quests at all, anyway?

                              61 votes
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                                8 comments  ·  quests  ·  Flag idea as inappropriate…  ·  Admin →

                                Where is it showing completed quests? As of right now, it should only show completed things A) On the to do list, on the same day you did the quest and B) On the website, you can access completed quests by selecting the “Past” option from the dropdown (to see completed + skipped quests)

                              • Ability to add allies to reach out to who don't have to join the game directly

                                I'd really like to be able to list people as an ally and keep that separate from having them have to join the game. Like a REMINDER that "these are people I can reach out to" - partially because one of them is my mom who doesn't have email (and doesn't want to have email - I KNOW).

                                77 votes
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                                  2 comments  ·  allies  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hah! I think we all have relatives like that :D It’s a totally legit point I’ll keep in mind as I design. Obviously for business purposes we like to get as many people into the game as possible, but there are always going to be those for whom the game just isn’t working/isn’t fun/isn’t what they want to engage with, and that doesn’t mean they couldn’t still be perfectly legit allies to someone the game DOES work for. Hm hm hm! Excellent point; thanks for bringing it up.

                                • No feedback that I succeeded in changing my password

                                  After receiving the password-recovery email, and filling in the new password twice, the form clears and nothing suggests I've succeeded.

                                  Attempting to sign in with the new password fails.

                                  2 votes
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                                    3 comments  ·  wider application of SuperBetter  ·  Flag idea as inappropriate…  ·  Admin →
                                    under review  ·  Sarah Dopp responded

                                    Thanks for this report. Can you (or anyone else experiencing it) tell us what browser this is happening on?

                                  • Capture how hard the battle was

                                    It would nice to specify how challenging the battle was. On some days, though I won the battle, it was an easy win. But on some other days, I might have had to really struggle hard to win the battle and I endured. Getting that captured might make me feel extra special about having made it through

                                    29 votes
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                                      0 comments  ·  battles  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Multiple times a day powerups

                                      I'd love it if you could have a type of power up that should happen multiple times in one day -- like drinking water 8 glasses a day. Maybe it can show "2 out of 8 checkins today" or similar with a pie shape (which would go with the color wheel scheme).

                                      606 votes
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                                        under review  ·  13 comments  ·  power-ups  ·  Flag idea as inappropriate…  ·  Admin →
                                      • iPhone app not compatible with iPod Touch

                                        I know it's called an *iPhone* app, but these apps are almost always compatible with iPod Touch. When I tried to download it, it said that the app required a camera. Why? Please make the app compatible for iPod Touch users. Thanks!

                                        97 votes
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                                          14 comments  ·  mobile app  ·  Flag idea as inappropriate…  ·  Admin →
                                          under review  ·  Sarah Dopp responded

                                          Sorry about this — the app requires a camera because some of the quests require a camera. However, we agree it’s an unfortunate limitation, so we’re looking into ways to make that part optional in the future.

                                        • 8 votes
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                                            1 comment  ·  power-ups  ·  Flag idea as inappropriate…  ·  Admin →

                                            This should be working – if you click on a Power-up, then click EDIT, you should be able to specify an additional type of resilience (You’ll always get +1 Emotional, but you can add +1 Physical, or Social, or Mental, or another Emotional).

                                            Let me know if that’s not working and I’ll investigate!

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