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disappearing activity from activity wall

I recently "lost" several items and their comments from my activity wall. They had been present and visible, but later in the day they were gone. I had one of the email alerts with an ally comment and tried to "find" the missing items again by clicking on the link in the email, but it just gave me a blank page. It's not crucial to find it, but I wanted to post in case others have the same problem.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminSuperBetter (Admin, SuperBetter) responded  · 

    Hi everyone -

    We’re gutted to admit that for a period of about 24 hours, no activity wall data was able to be saved. Due to one of our servers going down, data was sent but not stored long term (hence disappearing on refresh). You should still retain all of your resilience, but comments/messages and updates are not available.

    As someone who’s had a hard drive crash before I know that losing data – even if only for a day – is incredibly frustrating and disappointing. I can’t apologize enough for it happening to all of you. We’re working on putting a failsafe in place so that, should the server go down again, we’ll have measures in place to either capture that data or let you know that it can’t be saved at this time.

    Thanks to everyone for bringing this to light so quickly – your fast reporting is what enabled to track down the issue and resolve it. Please continue to bear with us as we work out our beta kinks and make SuperBetter better.

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      • Judith K. Dial commented  ·   ·  Flag as inappropriate

        I'm still having this problem. Items on my feed disappear when I scroll down to look at them. About 30 hours after they were originally posted, I can access them. It's really frustrating! Happened at the same time as when the allly feed showed up in mine and has never quit.

      • Lisa Dawes commented  ·   ·  Flag as inappropriate

        Nicely done! Thank you Chelsea for an accountable and empathetic message. You made the company look great. I just kept right on using SuperBetter during the difficulty. Your message only serves to reinforce my faith in organization.

        Thanks.

      • FangAili commented  ·   ·  Flag as inappropriate

        Yes, this is the case for me and my allies as well. Nothing newer than 24 hours ago is showing up.

      • Lisa Dawes commented  ·   ·  Flag as inappropriate

        Ditto. In fact, when I post something on the activity page, it shows up. But when I click away and come back it's no longer there. I've left multiple messages for my Ally over the past couple of days that are no longer there.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Increases in points do stay, and it's all kinds of activity, like activation of power ups, not just posts I've written.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Okay, this is a MUCH bigger problem than my first post recognized. Nothing on my activity wall remains after the page is refreshed. My activity "resets" to what it was yesterday afternoon whenever i reload the site, which basically makes it impossible for me to play.

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