SuperBetter Feedback
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66 results found
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I'm getting Ally emails, but no requests on the Allies page
Is this related to "Ally trouble continues"?
My prospective hero has tried re-sending the email, but nothing is showing up.0 votesI believe we’ve fixed almost all known ally issues. Are you 100% sure that the email on your account is the email address your hero is using to invite you?
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Feedback on problems with setting allies
It seems difficult to get allies on your page to stay there! My ally and I keep disappearing from each other's pages. I think it must be technical glitch- not my area of expertise so no suggestion I am afraid.
2 votesThat’s weird! Can you give me more information about what it means to ‘disappear’? Do you mean they don’t show up in the allies list? Do you have to readd them every time?
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I can only see that I got an achievement, but not what it means
I noticed that when I'm an ally, I can go to my hero's page and there's a menu option to see their achievements, but when I'm on my own hero page, there isn't a menu option to see my achievements and when I click on an achievement earned in my activity stream, nothing happens. I'd like to be able to see what the achievement means on my own hero page.
18 votesYou can view achievements if you go to your profile (by clicking your username in the upper right).
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Are my facebook friends SuperBetter users?
I'd like to be able to make allies of my existing network, and you're already connected somewhat to facebook...
Ideally, I'd want to be able to first connect to my friends who are already using this app, then to invite friends to join
13 votesLetting other people on facebook know you’re playing SuperBetter is something of a privacy issue. Because SuperBetter is health related, we don’t want to be telling the world you’re using it – even if it’s theoretically people you know and have approved to be on your social network.
We’re working on adding more levels of privacy, so that if you want to let your facebook friends know you’re playing, you can, but for now we’re sticking with the ‘better safe than sorry’ policy and not making any of that information visible.
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Add Note
Sometime quests require you to think and list out something, would it be better to have a note that I can record down something? it is good that it can remind me and help me to think more
(I am not sure whether it is exist or not)
1 voteYou can find your Notes in the Secret Lab (you can get to your Secret Lab by clicking one of the round buttons underneath the SuperBetter logo).
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I don't have an audio card in my computer so I haven't watched any of the video
Would it be possible for the text to be made available?
1 voteThere should be a “read the transcript” link near most of the videos – let me know which ones don’t have it!
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Peak resilience increases with current resilience even when peak is higher than current is
My peak resilience has been 4 higher than my current resilience for the last level or two. The peak keeps increasing past what I've ever actually achieved. I've kept track, and my resilience has increased in the specific categories it seems to be adding points to, so the deficit cannot be explained by only been adding points to the other two categories. Looks like a bug to me.
4 votesPeak actually represents your maximum “potential” – not the highest amount that you’ve ever reached with your current score. We’re working on changing the wording to make this more clear :)
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Password reset email doesn't work
I have a password reset email, but the link just takes me to an error page. I've tried several times (the same token is sent each time).
12 votesHi Dan,
Is this for the SuperBetter site or the forums?
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Tracker "begin" button not working
I just wanted to let you guys know that while I love this program... I got one compliant. The "begin" button isn't working on the tracker portion on the secret lab. It won't work on either my laptop or smartphone
4 votesI’m unable to reproduce – what browser are you using?
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Posting pictures to Activity Wall
Many of the quests ask you to post a picture to the Activity Wall, but there is no way to directly upload the picture at the Activity Wall.
13 votesHi Jimmy – we’re working on changing the wording in the Power Packs to reflect that you can upload the photos as a Power-up while we work on direct-to-wall photo uploading. Thanks for pointing this out!
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Editing account details failed to function
Using Chrome on Windows 7, wanted to enter birth date and hit edit in account and got a blank white spot in the whole area where I expected to see the input fields.
8 votesWe’re not able to reproduce this – can you try again and just stay on the page for 30 seconds? We’re wondering if it’s a load-time issue…
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General Speed at which activity can be recorded throughout the day
I have as an Epic Win 'To eat more healthily in order to reduce my cholesterol to in turn reduce my risk of having an heart attack'. This means that I have a whole series of daily quests such as ' Eat walnuts', take 'Fish Oil supplements daily', 'Consume 100g of tofu or soaya related fermented products' and 'Reduce my red meat consumption to one per week'.
This means that I like to record the achievement of a quest when it is done. Right now the process is really slow via my MacBook what with logging in, choosing the quest,…
4 votesThe mobile app is scheduled for completion at the end of the month – so look for it in the app store next month :)
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Ally Invitation Trouble
After (finally) receiving my ally invitation, I finally realized I had to log out to accept it. But once I finish reading about the skills (compass, heart, etc) and go to practice the skills, the site breaks and the connection isn't completed. I've tried it several times and my ally and I are still not really connected. It's really hampering my SuperBetter experience.
5 votesYikes! That’s sounds awful. We’re looking into it now.
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Filler text visible, fyi.
On this page:
https://www.superbetter.com/heroes/5379/secret_labYou have filler text remaining "lorem ipsum..."
2 votesCan you let us know what browser you’re using? We only support IE8+ and the latest versions of Chrome, Firefox, and Safari.
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Forum for just Hero and Allies
Some sort of forum (or perhaps a blogging or microblogging format thing) for keeping up with all of your allies at once would be a great help, I think. Where everyone can converse and talk about new ideas, how things are going, or where you could simply post so your allies know how you're doing outside of discrete events like quest completions.
3 votesRight now, you can leave status updates/messages on your activity wall and your allies can see them and respond to them (and leave their own messages for you there). Let us know if that works!
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In ally role some of the navigation options seem inconsistent
Context you are both a hero and an ally and are logged in, but select the "ally" role at the top of your screen.
Some of the navigation options seem inconsistent -- the quests/powerups/etc. - take you to info about yourself, while others take you to info about the hero you are an ally to.
9 votesThis seems a bit flukey (we’re not able to reproduce getting sent to your own info when you’re in ally mode) – but we totally agree that ally mode needs some serious TLC. That’s why we’re redesigning it from the ground up – stay tuned!
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I was told to look up a daily brief and don't know how to get there
Make the Daily Brief stand out so that I can see it first thing
1 voteYour Daily Brief is an old term for your To Do list – I thought we’d weeded out all instances of the old term, but apparently not! Can you let me know where you saw that phrase and I’ll get it changed?
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Need to be able to pick more than one
When I'm starting Im asked if I'm helping from something or healing a health goal. I get that you're probably doing research on the various categories but humans are complex. I want to be able to check : car crash, TBI, migraines, wanna lose weight. For example.
4 votesWe’ve found that people are most successful when they focus on one thing at a time. We acknowledge that most (if not all!) people are up against more than one challenge at a time, but trying to keep up with all of them can be a lot like juggling and spinning plates and riding a three-legged pony backwards – that is, it’s a lot of work! For that reason, we tried to get people to focus on one area, but of course, you’re encouraged to add quests and power packs specific to the uber unique combination of obstacles and goals that is you :)
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Unclear on meaning of schedule for quests
Under a quest, I see:
SCHEDULE:
One time onlyRemind me every Sun, Mon, Tue, Wed, Thu, Fri, Sat
The mixture of "one time only" with remind me every day seems odd. There are some quests I would definitely like to do more than once and be reminded of periodically. Others may make more sense for one time only -- but even then the schedule part isn't clear -- I suppose it means remind me every day until I've done it the one time and then it goes a way. Is there any provision for recurring quests or for moving…
1 voteYou can’t change the frequency of a quest from power packs at this time. You can only change the frequency (eg: recurring/one time) of quests that you create.
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Can't figure out how to switch powerpacks
How do I do it? Is there a way to make it easier?
3 votesWe’re hard at work fixing this bug! Soon we will have a fully-functioning “Remove Power Pack” feature available in the “My Power Packs” section of your Secret Lab. (The button there now does not yet work. Soon!)
For now, email support@superbetter.com to get your account wiped clean. In that email, please send along your account username (which is sometimes different than your SB Community username). After that, you can add back the new power packs you want to use. Thanks!
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