SuperBetter Feedback
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112 results found
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I'm getting Ally emails, but no requests on the Allies page
Is this related to "Ally trouble continues"?
My prospective hero has tried re-sending the email, but nothing is showing up.0 votesI believe we’ve fixed almost all known ally issues. Are you 100% sure that the email on your account is the email address your hero is using to invite you?
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Group Quests
Our whole office is playing SuperBetter - MUCH LOVE! It is changing my life! But...we'd like to set and achieve group goals. Are we missing the way to do that?
Thank you, Jane. We crossed paths at IdeaFestival in Louisville a few years ago. This idea is spectacular! Viva Games! See you at games for health.12 votesThere’s not really a way to do this in the game, as it’s set up as individual players. The best way to achieve it is to set up a private group on the SuperBetter Community, and discuss your group goals there. Please email me at jessica [at] superbetter [dot] com if you’d like help setting up a group!
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Feedback on problems with setting allies
It seems difficult to get allies on your page to stay there! My ally and I keep disappearing from each other's pages. I think it must be technical glitch- not my area of expertise so no suggestion I am afraid.
2 votesThat’s weird! Can you give me more information about what it means to ‘disappear’? Do you mean they don’t show up in the allies list? Do you have to readd them every time?
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Comments? What Comments?
My ally sent me two comments. I click the link to respond and the SB page opens up... and no sign of the comments. Can't find them anywhere!
I also still can't find the Suggestions area for the check-in my ally recently suggested...
1 vote -
responses from hero
I'm an ally to someone. And I'm providing her support daily. I can see that she's reading my messages, but otherwise, I have no idea whether or not she's using them. Am I supposed to be able to see that somehow?
1 vote -
My ally suggested a check-in but there is nothing on the site!
I got an email from superbetter.com saying my ally "suggested a Check In." and to click the link "Go to your Secret Headquarters to see what it is."
I clicked the link... and there is nothing there. Where do I find this?
4 votesHmm. That’s incredibly peculiar. What happens if you change the last part of the URL while you’re at your Secret HQ to be /suggestions instead of /secret_hq (I think that’s what it is, might be slightly different). That is the hard link directly to your suggestions page. Does anything show up?
OLDER RESPONSE——
On the left hand side of your secret HQ, there should be a link that says SUGGESTIONS (in the same place as the links that say ACTIVITY, QUESTS, ALLIES, etc). When you click that, you should be able to see the suggestions. Let me know if it’s not working! -
Adding an allie...
This is ackward. You are encouraged to do so, and though I have found some, how do I add them to keep track of them?
1 voteYou can add and view allies on your HQ (you must be logged in) by clicking on Allies on the left-side menu.
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Add more icons to choose from when you give your sidekick an award.
My sidekick and I sometimes give each other awards, and we thought it'd be nice to have a larger variety of icons to chose from. Not real important, but just an idea.
2 votes -
Could you please add the ability to message allies!
It is really difficult to get to know your allies if you can't message them! Please add this basic functionality to the site! Thanks!
39 votesHi there!
Thanks so much for your feedback. We’ll keep this in mind for future development, but in the meantime I’d like to suggest that you use the SuperBetter Community to keep in touch with your allies. You can create a private group there that will allow you to talk to each other. Please email me at jessica [at] superbetter [dot] com if you’d like help setting one up!
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How do you send your allies a private message?
How do you send your allies a private message?
10 votesIt’s planned, don’t worry! :)
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Some sort of profile or even questionare that only allies have access to.
The situation is of course different if your allies are also real life friends. However, if they are someone that you have just met via the forum it would be nice if there was an easy way to get to know them a bit better before you send them on quests. For instance, it would be good to know if they have any food allergies, what access to exercise equipment they have, what their physical limitations or disabilities are, what language they are most comfortable using, their tech skills, etc.
3 votes -
Is there a way to make some of your quests private?
Is there a way to make some quests private, since it would be nice to keep some quests private or just make some allies privy to.
40 votesThis is planned for one of our upcoming dev pushes – but realistically still a few months away. :)
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Check-Ins
My allies are checking in with me, but I can not read their comments. there should be so sort of mail box.
1 vote -
Add ally from facebook broken
There is a bug with trying to add an ally through facebook. The webview either sits at the progress bar screen or gives an error.
23 votes -
Removing Heroes
I can't seem to find the way to remove certain Heroes from my Ally section.
I have two Hero's there that are inactive accounts, and I'd like to remove them because they are a distraction and also seem to be negatively influencing my "rock" status.
Thanks for any feedback!
32 votesWe’ve started work on this and expect it to be released in the next week or two.
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Ally dashboard: the shadow task never updates
Whether I like items in my ally's activity wall or not, whether I comment or not, the ally dashboard always shows the shadow task as incomplete for the day.
32 votesThis is a known issue – we’re actually working on redesigning how allies work, and when those changes are released, this won’t be a problem :) Stay tuned!
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Are my facebook friends SuperBetter users?
I'd like to be able to make allies of my existing network, and you're already connected somewhat to facebook...
Ideally, I'd want to be able to first connect to my friends who are already using this app, then to invite friends to join
13 votesLetting other people on facebook know you’re playing SuperBetter is something of a privacy issue. Because SuperBetter is health related, we don’t want to be telling the world you’re using it – even if it’s theoretically people you know and have approved to be on your social network.
We’re working on adding more levels of privacy, so that if you want to let your facebook friends know you’re playing, you can, but for now we’re sticking with the ‘better safe than sorry’ policy and not making any of that information visible.
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ally sign in / sign up
My ally tried to sign in / up, but doesnt end up being entered as my ally... i would think that allies would have a different process so they are autimatically linked to the person(s) they are supporting....
4 votesCan you let us know what your ally did? Your ally needs to click the link (either from facebook or from the email), then sign up for a new account on the page it takes them to, and they will automatically be linked as your ally.
Had your ally already created an account before? If so, the two emails MUST match (the email they signed up with, and the email you invited).
Let me know – I know we’ve been running into a lot of issues with allies so I’ll try to help as best I can and please bear with us! :)
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Make comments made by allies stand OUT
Right now I am mostly aware of my allies making encouraging comments via e-mail. I'd like to actually see them on the site. But to see their comments I have to scroll through my own activity (sometimes a depressing activity) and carefully investigate if any of the "comment" links have become little links that say "1 comment" this is a very small difference. I don't want to see what I have done nearly as much as I'd like to see if someone had anything to say about it. I wish that comments were automatically expanded and made to stand out…
254 votes -
Missing allies?
Two of my allies aren't showing up on my dashboard. They've given me awards and quests, which show up in my email, but not on the site. I can see that I have an Invitation, but no matter how many times I click, I can't get to that to see what it is. One of the allies who is listed is a total stranger, too! Help, please?
6 votes
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