SuperBetter Feedback
Welcome! We’d love to hear from you! If you have a specific question about your account, please select “Contact Support” in the right sidebar.
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Bad Guys
I like learning about the bad guys, but it's hard for me to remember to fight them during my day. Or know how to fight them.
2 votes -
1 vote
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Confusing Set-Up
The beginning of the new SuperBetter is rather confusing, even for someone like me, who has been following it for a while. I just found the quest to select an Epic Win, because I didn't realize the default quest was anything important, I focused on the quest it gave me for my selected recovery path.
IMO, the beta version of SuperBetter did an *exponentially* better job of walking you through the systems, terminology, and the interface of SB so that you knew what was going on. Right now everything is rather confusing, although the bad guys system is much better…
5 votes -
Group codes
I signed up for this account, two seconds before I was told I should be using a group code SXSW - no way to go back unless I use a different email. Bummer
4 votesYou can always add a group code by editing your profile. On the upper left, you should see your name with a little down arrow – click on that, and then click Edit My Profile. This will bring you to your account page, where you can click the Edit button across from your name and make changes to your account – including adding in a group code after sign up! :)
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Cannot add PowerPacks
When I go to the list of PowerPacks, I see a lot of them, but selecting the "View" link takes me to a blank page. I'm using Chrome on Win 7 64-bit.
1 vote -
Make it easier to read through unread forum posts
When I visit the forums, I'd like to be able to read messages i haven't read before easily. This doesn't appear to work terribly well. I've seen "new posts" and "today's posts" -- had what appeared to be several posts to read through. Posted a reply to one post and now can't seem to find the unread posts anymore. Presumably some sort of a date-time tag got updated when I replied. Even when that part has been working, when I look at a particular thread, I seem to get all the posts without any clear separation between parts I've read…
1 vote -
1 vote
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editing badguy text doesn't work
I am unable to edit the text of a badguy (which suggests in the text that I should edit it).
4 votes -
I can't click through on any button on my ipad.
It was working a few days ago.
4 votes -
More specific (or apparently specific) powerpacks
the ones suggested seemed too generic to be as much use as I'd hoped for -- I don't know that they are, but from the titles, they seemed that way -- so I went for the custom option even though I would have liked to start with a powerpack.
5 votesThe more specific the power pack, the more specialized research we need and the more specialized experts we need to find. We’re certainly in the process of building out our Power Pack library, but the more specific, the more time it takes, as a general rule :)
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i am completely lost. don't have a clue what to do.
new user. just logged in. found myself doing some exercises: standing up, snapping fingers, but the videos were not loading and playing. i changed some settings, restarted firefox and logged in again. now i see a page completely different than where i was, no idea of how to get back there, or what to do with this page. yes, i read "i am stuck' page. as suggested i did click on "i don't remember what and can't see the name since this window is covering it" and found a list of brainstorming questions. sorry, not into brainstorming and answering questions.…
1 voteHi Jeffrey,
It sounds like you encountered some problems in the initial introduction process – when you came back to the site, it skips that process and takes you directly to your HQ. Please email me at jessica [at] superbetter [dot] com and I’ll help you get started with your game – additionally, we’ll had a Getting Started document to the community to help folks that get stuck. Thank you!
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Voting system is a great idea but needs a bit of attention
When I voted for a suggestion it clearly works because my votes were added to the total but it felt like I was rather left in limbo there. I hit 'vote' a few times but the box did not disappear.
6 votes -
Typo Level 6 explanation
"Revisit an old favorite--or seek out a new on" *one
2 votes -
Button for begin in tracker on iPad device not working
I think the button is not linked.
2 votes -
Page has <a href> html showing
html problem on page - https://www.superbetter.com/heroes/5279/power_ups/15056
1 vote -
quest desciption
in the new version of google chrome, when looking at the quests, parts of sentences are cut off.
to look at them one needs to click edit.
1 vote -
close lightboxes by clicking the grey overlay
For instance, when I click on the icon to see the science behind something, the X that closes the overlay is small, and back above the fold, which requires scrolling up to get to in some cases. I believe that for usability purposes, as well as accessibility, it might be beneficial to allow closing the lightboxes by clicking outside of it.
2 votes -
Notes/posts/comments/discussion for individual badguys
Hi guys!
It would be great if there could be posting/commenting/note-taking/or discussion option for each individual badguy. I find that as I continue to play the game, I get evolving insights into the characteristics of each badguy and what it takes to defeat them. It would be helpful to be able to record this!Alternatively, you could provide a labelling function for each activity post on the main page of the dashboard, and show those posts labelled with the given category (e.g. "badguys") in that category's subpage.
Thanks and keep up the great work!
4 votesThanks for the suggestion! We’ll keep this in mind for future development. In the meantime, you can always make notes to yourself in the Notes function on your Secret Lab (click on the icon with the lightning bolt below the SB logo to access your secret lab.) Your allies can’t view your secret lab, so if you wanted to discuss strategies with them, you could use your activity wall on your HQ, or create a group on the SuperBetter Community for you and your allies (you can make your group private if you want.) Please let me know if you need any help with any of these suggestions!
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Tutorial
It confused me when the opening page didn't say that this was to familiarize us with the process of Super Better, and instead it seemed like it launched me straight into a very very simplistic game. Might want to label it "tutorial".
2 votes -
Can't switch from facebook to direct sign in
Since accessing some stuff via facebook seemed to fail, I wanted to enter a password or something and there doesn't appear to be any way to do that. Editing my profile seemed like a place ot start, but it isn't working.
4 votes
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