I have been on Superbetter for a week and here is my feedback
I am enjoying superbetter, but I feel that it has some issues and thought I would share my impression of the site now that I have been on it for a week.
- Can't send messages to allies or directly communicate with them. This makes becoming acquainted with allies or getting to know them quite difficult
- The forum is confusing and feels very 2001 and makes it difficult to find allies in a simple way. At least for me it would be easier if it was organized more in the fashion of groups, such as tribe.net (which in itself is a bit dated but way easier to navigate). Also, it would be great if some of the forum features were incorporated into the site, such as messaging, profiles, groups, finding allies, etc (so you do not have to flip back and forth).
- You need some sort of guidelines/advice/resources for people who may become allies or suspect their allies have issues such as eating disorder or need greater help than superbetter can provide. You really do not want to enable someone to lose weight when you suspect say they have an eating disorder and some guidelines on how to handle this would be useful. Especially, if you only know them via the forum/website and not in real life.
- It is annoying to have to switch back and forth from the forum (with a different password, etc) to join a group or message someone.
- I can't seem to delete things when I mistakenly add an extra quest or bad buy.
- It would be great to be able to easily view a profile of an ally so that you could learn a bit more about them. Especially, if you do not know them in real life. Also, it would be helpful to learn more about their limitations or how you can be a better ally to them. For instance, you do not want to send someone out to have a drink with friends at a bar for a powerup if they have a drinking issue. It would be good to know these things in advance.
- The Check-In feature is rather confusing and I still do not completely understand what it does. I accidently clicked on it 3 times for one person the other day since I saw nothing happening.
- The point system seems kind of just made up and a bit irrelevant at times. It would be made more interesting if you could assign your own points to quests or if these points were made a bit more meaningful some how. Flossing your teeth daily should way different than say going for a root canal. The points also seem endless as if you can make as many points as your like which makes the point system seem a bit like currency devaluation. Basically, I have zero emotional connection with the point system what-so-ever and I find myself mostly ignoring it.
- The fact that you can not click off daily tasks and that they still appear on your feed is really really frustrating. I want them to disappear so that I know that I did them magically reappear the next day.
- It would be great if you could only see say 5 quests and you would have to complete them (or mark them off as not able to currently complete) and you would have to complete those 5 before anymore tasks/quests appeared.
- It would be great to make some quests private. My allies do not need to know everything.
- Also, some power ups should give you more strength than others. Stretching should be less than say running a block and what they are worth should be made visible.
- It also seems by just looking through the forum that quite a few users have some serious mental health challenges and it might be wise to put some safe guards in place to make sure they are not taken advantage of by other users. At this point, it seems that their obvious vulnerability regrettably makes them targets.
- It would be great to be able to list your strengths to help others, instead of joining together with the same weakness. For instance, if I am a whiz at clutter control/organizing but want to loose weight that could be valuable trade. Or maybe my day job is a librarian, I could help give some advice in data management to someone whose quest is to organize their computer/digital files and that person could help me with say learning to play the clarinet. If the social networking aspect of the game was more tapped into, superbetter could go beyond helping folks lose a few pounds, or deal with their depression or a physical limitations. It could also help folks improve, grow or gain a skill! Why limit it!
And the powerpacks are great! Would love to see more of them!
Awesome feedback – thank you so much for sharing :)
This really covered a lot of what I would have said. I think that SuperBetter is very cool, though.
I especially do not like having to share my email address with strangers. Thanks!
Avi Drucker commented
Please allow me to further add to this suggestion/feature discussion.
- As SR states, not all powerups/missions are made equal. I think the freedom to make any type of quest/power-up is fantastic, though the real-life science is still lacking in many ways (not SB's fault by any means). I would like to see resources for pooling together community designed, community researched, and perhaps even expert approved, power packs. This could be simply within the forum, or perhaps a function of the secret labs to concoct new power-packs.
- Powerpacks for developing positive/supportive relationships (and the flip-side, healing from and perhaps even transforming negative/draining relationships, getting/holding onto a job, or even better yet - becoming a self-reliant entrepreneur, would be greatly appreciated (and could be produced through the above means, if not designed in-house)
- I second the option of being able to make missions/post/achievements private/secret. Sometimes some victories/efforts are enjoyed/appreciated most without a (semi)public announcement.
Excellent feedback. Very insightful and constructive. I've also worried in particular about people wanting to lose weight when they are already a healthy/low weight. It's such an endemic wish to weigh less that people might miss the signs that someone is using the tool to harm themselves. The same of course could be said of virtually any forum for example, but in particular I'd want to know that the 'lose weight' power packs at least tried to weed out those who are already close to a decent weight (hard I know)
Really like your feedback, esp around the responsability that arises when offering a platform for working with such vulnerable issues.